FAQs

Frequently Asked Questions (FAQ)

Welcome to the Oreva FAQ page! Here you'll find answers to some of the most frequently asked questions about our store, products, and services to help make your shopping experience as smooth as possible.

GENERAL QUESTIONS

Q: What is Oreva?
A: Oreva is your trusted online destination for premium handbags and shoulder bags. Our carefully selected collection combines timeless style with everyday functionality, making our bags a perfect choice for both everyday wear and special occasions.

Q: What materials are your bags made from?
A: We are committed to quality craftsmanship. Our handbags are made using premium materials, including durable high-quality leather and carefully selected fabric linings. Every bag is designed to provide lasting durability, comfort, and sophisticated style.

Q: How can I contact Oreva customer support?
A: We're always happy to assist you! You can contact our dedicated support team through the "Contact Us" page on our website, email us at support@oreva.shop, or call us at +1 (713) 589-6916.

ORDERING AND SHIPPING

Q: How do I place an order on Oreva?
A: Ordering from Oreva is quick and easy. Browse our collection, choose your preferred handbag or shoulder bag, add it to your shopping cart, and continue to our secure checkout. Simply enter your information and complete your purchase.

Q: When will my order be shipped?
A: We process every order as efficiently as possible. Our standard shipping schedule is as follows:

  • Order Cut-Off Time: 5:00 PM (CT)
  • Handling/Processing Time: 1–2 Business Days (Monday–Friday)
  • Transit Time: 4–6 Business Days (Monday–Friday)
  • Estimated Delivery Time: Approximately 5–8 Business Days from the date your order is placed.

Please Note: Orders submitted after the 5:00 PM cut-off time will begin processing on the next business day.

Q: What are the shipping costs?
A: We proudly provide FREE Shipping on every order shipped within the United States. There are no hidden charges or additional delivery fees—your order arrives at your doorstep at no extra cost.

Q: Can I track my order?
A: Yes! Once your order has been shipped, you'll receive a tracking number via email. You can visit our "Track Your Order" page anytime to follow your shipment with real-time tracking updates.

Q: What payment methods does Oreva accept?

1. Accepted Payment Methods
We accept the following secure payment options during checkout:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB
  • Digital Wallets: Apple Pay, Google Pay, Shop Pay

RETURNS AND EXCHANGES

Q: What is the Oreva return policy?
A: Your satisfaction is important to us. That's why we offer a 30-Day Hassle-Free Return Policy. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. Please visit our official Return Policy page for complete details and eligibility requirements.

Q: How do I initiate a return or exchange?
A: To begin a return or exchange, simply contact us through our "Contact Us" page or email support@oreva.shop with your order number and the reason for your request. Our customer support team will guide you through the entire process.

OTHER QUESTIONS

Q: Can I change my shipping address after placing an order?
A: Yes, provided your order has not yet been shipped. If you need to update your shipping address, please contact our support team as soon as possible. Once your order has been dispatched, we're unable to modify the delivery address.

Q: Do you offer gift cards?
A: At the moment, we do not offer gift cards. However, we are working on introducing them in the future. Please continue checking our website for the latest updates.

BUSINESS NAME: Oreva

BUSINESS HOURS: 9:00 AM - 5:00 PM (Mon - Fri)

BUSINESS PHONE: +1 (713) 589-6916

BUSINESS MAIL: support@oreva.shop

BUSINESS ADDRESS: 8314 Crescent Knolls Dr, Richmond, TX 77406, USA