Refund policy

Refund & Return Policy (USA)

At Oreva, we are proud to offer premium-quality products created for everyday style and practical use. Customer satisfaction is at the heart of everything we do. If you are not fully satisfied with your purchase, we provide a straightforward, transparent, and convenient return process.

1. Return Window

We proudly offer a 30-Day Return Policy. You have 30 days from the date your order is delivered to submit a return request. Unfortunately, once the 30-day period has expired, we are unable to provide a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet all of the following requirements:

  • The product must be unused, unworn, and remain in the same condition in which it was received.
  • It must be returned in its original packaging.
  • All original tags, accessories, and informational inserts must be included and undamaged.
  • A valid proof of purchase or order confirmation number must accompany the return.

Please Note: Returns that do not satisfy these requirements may be declined and returned to the customer.

3. Return Shipping Costs

We believe in maintaining fair and transparent return policies.

Defective, Damaged, or Incorrect Items: If the item you receive is defective, damaged, or different from what you ordered, Oreva will cover the full cost of return shipping. A prepaid return label will be provided, and you may choose between a full refund or a replacement item at no additional cost.

Customer Remorse / Change of Mind: If you wish to return an item because you changed your mind, selected the wrong size or style, or no longer need it, the return shipping costs will be the responsibility of the customer.

4. Restocking Fees

We strive to keep our return process affordable and customer-friendly. For that reason, Oreva does not charge any restocking fees.

Restocking Fee: $0.00

5. How to Start a Return

Beginning a return is simple. Just follow these steps:

  • Step 1 – Contact Us: Email support@oreva.shop with your Order Number, the reason for your return request, and clear photos of the product (photos are required for damaged or defective item claims).
  • Step 2 – Receive Instructions: Our customer support team will review your request and respond within 24 hours with return authorization details and further instructions.
  • Step 3 – Return Your Item: Carefully package the product in its original packaging and send it to our official return address:Oreva Returns 8314 Crescent Knolls Dr, Richmond, TX 77406, USA

6. Refund Process

After your returned item arrives at our facility and has been inspected:

You will receive an email informing you whether your refund has been approved or declined.
If approved, your refund will be issued to the original payment method used when placing your order.
Refund Processing Time: Please allow up to 7 business days for your bank or card provider to complete the refund and post the funds to your account.
7. Exchanges

The quickest way to receive the item you want is to:

Return the original product by following the return process outlined above.
Once your return has been accepted, place a new order for your preferred item.
8. Non-Returnable Items

For health and safety reasons, the following products cannot be returned:

  • Personalized, engraved, or custom-made products.
  • Items clearly marked as "Final Sale" at the time of purchase.

Need Help?

If you have any questions about our Refund & Return Policy or need assistance with your return request, our customer support team is always ready to help. Please feel free to contact us.

BUSINESS NAME: Oreva

BUSINESS HOURS: 9:00 AM - 5:00 PM (Mon - Fri)

BUSINESS PHONE: +1 (713) 589-6916

BUSINESS MAIL: support@oreva.shop

BUSINESS ADDRESS: 8314 Crescent Knolls Dr, Richmond, TX 77406, USA